Maintenance Requests:

The following identifies the procedures that should be followed to process service and maintenance requests from tenants.

You may also register online for access to the Electronic Tenant Solutions Tenant Center, as a quick and easy way to have access to several important features. Once you register to use this website, you may place service requests, provide important feedback to us, and correspond with the Property Manager.

Click here to register or sign into the Tenant Center

Maintenance calls go under five different types of priorities. The priorities are as follows: (Please note: All maintenance requests must fall within the confines of the lease and cannot be construed in any way as a violation of Anti-Kickback rules).

• A priority 1 call indicates that a person’s life or property is in danger. These calls should be handled immediately and within a maximum time frame of two hours.
• A priority 2 call is a call that needs to be handled immediately, but no life hazard issues exist. These calls should be completed within five hours.
• A priority 3 call is a call that must be completed on the next business day, within 24 hours.
• A priority 4 call should be completed within three business days, a 72-hour response.
• A priority 5 call should be handled on the next visit the vendor/service provider makes to the site.

Any call that is not performed within these guidelines will be escalated within the work management system. This means that the Property Manager responsible for the building will become involved, as well as the senior contact for the service provider company.

If you have any questions or issues regarding any item contained herein, please call the Property Manager for your building referenced in the Building Management section.

Janitorial:

Janitorial Services: Please talk with your Property Manager about qualified cleaning contractors in the building if you are responsible for cleaning your suite.